Caleb James Russell

IT Service Desk Technician August 2025 - Present

User Experience incident management & technical support for ONEOK's employees and customers
Mobile Device and Endpoint management via Microsoft Intune
Cross-domain support for corporate subsidiaries, such as Magellan Midstream Partners and EnLink Midstream

Identity Access Analyst February 2025 - August 2025

Identity Access Management tasks for the IT merger of Magellan Midstream Partners, a subsidiary company of ONEOK
Technologies used: Okta Verify & SecureAuth (MFA), CyberArk (Identity Security), Active Directory

Application Support Engineer March 2024 - June 2024

Freelance IT Specialist January 2023 - February 2025

Short- and long-term IT projects for individual and enterprise clients
Personal tutor for Intro to Programming (Python) and Web Application Development (C#/ASP.NET)
Installation, configuration, and troubleshooting of various software solutions for clients
Created statistic reports for systems administration via Windows PowerShell

IT Support Engineer June 2022 - August 2022

End-user technical support for a registered Cryptocurrency & e-Gaming firm in Estonia
Scraped & crawled data from peer firms' websites to assist leadership re: competitive analysis
Technical configuration & support for colleagues working remotely from Bulgaria (Ubuntu Linux)

IT Support Engineer November 2021 - March 2022

Support engineer for Customer Relations Management (CRM) Software-as-a-Service (SaaS)
Provided solutions for Microsoft Exchange-based email deliverability and Calendar app integrations
Queried and updated MySQL databases for internal data reports

IT Systems Deployment September 2020 - February 2021

Project-based work: enabled and supported technical systems for City of Tulsa employees
Windows 10 desktop support, including Active Directory access control and internal application support
High-impact users, including the Tulsa Police Department, Water, and Public Relations
COVID-19 and the need for remote-work capabilities emerged during this time

Customer Technical Support November 2019 - February 2021

End-user technical support for resident physicians and radiologists, in proprietary HL7 format medical imaging software
Windows Server 2012 support and hotfixes

Experience