Caleb James Russell

Experience

IT Service Desk Technician August 2025 - Present

User Experience incident management & technical support for ONEOK's employees and customers
Mobile Device and Endpoint management via Microsoft Intune
Cross-domain support for corporate subsidiaries, such as Magellan Midstream Partners and EnLink Midstream

Identity Access Analyst February 2025 - August 2025

Identity Access Management tasks for the IT merger of Magellan Midstream Partners, a subsidiary company of ONEOK
Technologies used: Okta Verify & SecureAuth (MFA), CyberArk (Identity Security), Active Directory

Application Support Engineer March 2024 - June 2024

Freelance IT Specialist January 2023 - February 2025

Short- and long-term IT projects for individual and enterprise clients
Personal tutor for Intro to Programming (Python) and Web Application Development (C#/ASP.NET)
Installation, configuration, and troubleshooting of various software solutions for clients
Created statistic reports for systems administration via Windows PowerShell

IT Support Engineer June 2022 - August 2022

End-user technical support for a registered Cryptocurrency & e-Gaming firm in Estonia
Scraped & crawled data from peer firms' websites to assist leadership re: competitive analysis
Technical configuration & support for colleagues working remotely from Bulgaria (Ubuntu Linux)

IT Support Engineer November 2021 - March 2022

Support engineer for Customer Relations Management (CRM) Software-as-a-Service (SaaS)
Provided solutions for Microsoft Exchange-based email deliverability and Calendar app integrations
Queried and updated MySQL databases for internal data reports

IT Systems Deployment September 2020 - February 2021

Project-based work: enabled and supported technical systems for City of Tulsa employees
Windows 10 desktop support, including Active Directory access control and internal application support
High-impact users, including the Tulsa Police Department, Water, and Public Relations
COVID-19 and the need for remote-work capabilities emerged during this time

IT Service Delivery (Intern) June & July 2020

Configuration of software for Hilti Global's UPS (battery back-up) and Zebra wireless printing devices

Customer Technical Support November 2019 - February 2021

End-user technical support for resident physicians and radiologists, in proprietary HL7 format medical imaging software
Windows Server 2012 support and hotfixes

Information Technology Help Desk November 2016 - July 2018

Created and tracked support tickets for student & faculty software via phone, email, and walk-ins in a team environment
Secured clients’ protected health information through Symantec and Cisco AnyConnect VPN
Troubleshot Windows 7 & 10 and Mac OS X and oversaw system image backups
Coordinated remote work environment for faculty
Yielded accurate inventory of campus IT equipment in Excel
Managed domain’s user permissions in Active Directory
Installation of Cisco VOIP phones to replace disorganized analog system
Trained fellow Helpdesk colleagues and co-authored internal Wiki for Helpdesk procedures

Assisting peer TalTech students Sometimes

English language tutor 2023

Taught English to three adults and one child (my neighbor). I am able to explain English via other languages, and like to help students sound more native/relaxed when speaking.

Art Teacher April 2022 - November 2022

Artistic events and classes in Tallinn, Estonia, for children recently displaced from Ukraine

Electronic Waste Recycling March 2017 - July 2018